The word concierge dates back to the 1900. Also, the word concierge originates from the Latin word “Conservous”. King Louis XI used the word concierge to describe someone who ensures that the guests at the palace are satisfied throughout their stay. Most often, you would find concierges at a luxury hotel.
The role of a concierge service is like customer service at a hotel. However, a concierge’s responsibility is a little more different, especially if it works with property management company. Read and learn the responsibilities of a concierge.
A concierge’s responsibility includes helping the guests at the hotel plan an event. Even though the concierge may not be actively involved in the planning, he may point the guests to the right places to get the items they need for the event. Also, concierges are known for getting things done without wasting too much time. There is a story of a girl who wanted a Koala bear on her visit to Australia, which was made possible by the concierge at the hotel.
Most of the guests at a hotel visit the area to engage in some recreational activities. Sometimes, some guests arrive without any plan and may not know where to enjoy the best recreational activities in the area. The concierge is always the handyman to go. Therefore, the concierge should know many recreational centers within the city.
Concierges are also helpful if you want to book your travel tickets. Concierges know how to get the next ticket to anywhere you intend to go, especially if you are trying to meet a deadline. Also, a concierge can help you plan your itinerary for your entire trip.
Greeting and welcoming guests to the hotel
First and foremost, the major role of a concierge is to greet and welcome staff. When guests come to a hotel, they feel highly elated when someone comes to greet, welcome, and help them carry their luggage. It offers a warm feeling. Therefore, a concierge’s primary duty is to welcome guests warmly.
Manage customer request
Interestingly, most customers unfamiliar with the area often request more because they don’t know where or how to get some services. The concierge service section is responsible for managing those requests and ensuring customers’ satisfaction. You need to be patient in managing customer requests because some may be difficult to fulfill.
Make dinner and event reservations.
When you have a celebrity lounging in your hotel, you need to make them comfortable. To ensure their stay is convenient, you can assign a concierge to the guest to help make dinner and event reservations if they need to. A concierge ought to be vast in getting the best dinner and event reservations.
The job of a concierge is very tasking if you are working in a busy hotel. Also, the job of a concierge requires patience, discipline, and trust. Some guests may leave some sensitive information with the concierge. Therefore, make sure the concierge you want to employ can be trusted with the responsibility. Finally, a concierge service partners with a property management company to widen their scope.